Refund and Returns Policy
Effective Date: January 3, 2025
Address: 520 N Russell St, Grantsburg, Wisconsin
Hotline: (715) 463-3920
Email: info@luxuryluis.com
Website: luxuryluis.com
At LuxuryLuis, customer satisfaction is our utmost priority. We strive to ensure that our Refund and Returns Policy is fair, clear, and comprehensive.
Eligibility for Returns
Items must be returned within 30 days from the date of receipt. The 30-day period begins from the date you receive your order, as indicated by the shipping carrier’s tracking information.
Returned items must be unused, undamaged, and in their original packaging, with all tags and labels intact.
A valid proof of purchase (receipt or order confirmation email) is required for all returns.
Non-Returnable Items
Certain items are not eligible for return or refund, including:
Gift cards.
Personalized or customized items.
Items marked as final sale or clearance.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the return criteria.
Approved refunds will be processed within 5-7 business days and credited to your original payment method.
Shipping fees are non-refundable unless the return is due to an error on our part, such as incorrect or defective items.
How to Initiate a Return
Contact our customer service team at info@luxuryluis.com with your order details and reason for return.
Our team will provide you with a return authorization and shipping instructions.
Ship the item back to the address provided using a trackable shipping method.
Exchanges
If you need to exchange an item for a different size, color, or variant, follow the return process and place a new order for the replacement item.
Contact Us
For any questions or assistance with returns and refunds, email us at info@luxuryluis.com or call (715) 463-3920.